Senior Customer Service Specialist (5–8 yrs)

Recruitify_HR; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a dedicated Customer Service Representative to handle inquiries and provide solutions to customers. You will manage high call volumes while maintaining service quality and ensure accurate documentation of interactions.

Collaborating with team members, you will contribute to improving customer satisfaction and participate in surveys to gather feedback for service improvement.

Qualifications

• High school diploma or equivalent requirement.
• Experience in customer service with 5-8 years preferred.
• Excellent communication and interpersonal skills are essential.
• Empathy and patience when dealing with customers.

Responsibilities

• Assist customers with inquiries and provide solutions to their issues.
• Manage high call volumes while maintaining quality service.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to improve customer satisfaction.
• Conduct surveys to gather customer feedback for service improvement.

Skills

Excellent communication

Interpersonal skills

Empathy

Patience

Education

High School Diploma or equivalent

Job description

Recruitify_HR in Cebu City is seeking a dedicated Customer Service Representative to handle inquiries and provide solutions to customers. You will manage high call volumes while maintaining service quality and ensure accurate documentation of interactions.

Collaborating with team members, you will contribute to improving customer satisfaction and participate in surveys to gather feedback for service improvement.