Customer Success Specialist

Recruitify_HR; Cebu City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Recruitify_HR in Cebu City seeks a customer service professional to deliver excellent support across multiple channels and resolve inquiries promptly and professionally.

You will maintain thorough knowledge of products and services, document interactions accurately, and strive to meet both personal and team performance targets in a fast-paced environment.

Education typically requires a bachelor’s degree or equivalent experience, with 1–3 years in customer service preferred.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Resilience and ability to work in a fast-paced environment.
• Strong problem-solving abilities.

Responsibilities

• Provide excellent customer service to clients through various channels.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain a thorough knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback accurately.
• Achieve individual and team performance targets.

Skills

Strong communication

Interpersonal skills

Customer service software

Education

Bachelor’s degree or equivalent

Job description

Recruitify_HR in Cebu City seeks a customer service professional to deliver excellent support across multiple channels and resolve inquiries promptly and professionally.

You will maintain thorough knowledge of products and services, document interactions accurately, and strive to meet both personal and team performance targets in a fast-paced environment.

Education typically requires a bachelor’s degree or equivalent experience, with 1–3 years in customer service preferred.