Customer Experience Specialist — Bonus & Equity Eligible

Recruitify_HR; Iloilo City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Recruitify_HR is hiring a Customer Service Agent to handle inquiries via phone, email, and chat in a professional manner. You will provide accurate product information, resolve issues, and document interactions for analysis. Collaboration with the team will help improve service delivery and meet customer needs.

The role requires 1–3 years in customer service, a bachelor’s degree, and strong communication skills. A fast-paced environment and multi-tasking abilities are essential.

Qualifications

• Bachelor's degree required.
• 1–3 years of customer service experience or related roles.
• Strong verbal and written communication skills.
• Basic problem-solving abilities and customer-centric mindset.
• Patience, empathy and a positive attitude towards customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer complaints and issues effectively to retain customer loyalty.
• Document interactions and feedback in the customer management system for further analysis.
• Collaborate with team members to improve service delivery and efficiency.

Skills

Verbal communication

Written communication

Problem solving

Customer-centric mindset

Patience and empathy

Education

Bachelor's degree

Job description

Recruitify_HR is hiring a Customer Service Agent to handle inquiries via phone, email, and chat in a professional manner. You will provide accurate product information, resolve issues, and document interactions for analysis. Collaboration with the team will help improve service delivery and meet customer needs.

The role requires 1–3 years in customer service, a bachelor’s degree, and strong communication skills. A fast-paced environment and multi-tasking abilities are essential.