Remote Customer Support Associate | Flexible Hours

Recruitify_HR; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Specialist to handle inquiries and provide effective solutions in a virtual environment. You will engage with clients via phone, email, and chat, documenting interactions in our CRM and collaborating with the team to improve service processes.

The ideal candidate has 3–5 years of experience in customer service, a Bachelor’s degree, and excellent communication and problem-solving skills, with a customer-focused mindset.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in customer service.
• Excellent communication and problem-solving skills.
• Strong interpersonal skills with a customer-focused mindset.
• Ability to work in a virtual environment and flexible hours.

Responsibilities

• Handle customer inquiries and provide effective solutions to issues.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Communicate with clients via phone, email, and chat effectively.
• Track and document customer interactions and issue in the CRM.
• Collaborate with team members to improve customer service processes.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a Customer Service Specialist to handle inquiries and provide effective solutions in a virtual environment. You will engage with clients via phone, email, and chat, documenting interactions in our CRM and collaborating with the team to improve service processes.

The ideal candidate has 3–5 years of experience in customer service, a Bachelor’s degree, and excellent communication and problem-solving skills, with a customer-focused mindset.