Senior Customer Service Specialist

Recruitify_HR; Angeles; On-site; PHP 300,000 - 480,000; Full time

Job summary

Recruitify_HR seeks an experienced Customer Service Specialist in Angeles, Pampanga to provide support via phone, email, and chat and resolve inquiries. The role emphasizes timely problem resolution and detailed record-keeping.

You will collaborate with teammates to improve processes and customer satisfaction, and identify opportunities for service improvements. A Bachelor’s degree and 5–8 years in CS are required.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 5–8 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused mindset with problem-solving abilities.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in identifying opportunities for service improvements and enhancements.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem solving

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR seeks an experienced Customer Service Specialist in Angeles, Pampanga to provide support via phone, email, and chat and resolve inquiries. The role emphasizes timely problem resolution and detailed record-keeping.

You will collaborate with teammates to improve processes and customer satisfaction, and identify opportunities for service improvements. A Bachelor’s degree and 5–8 years in CS are required.