Senior Customer Experience Specialist

Recruitify_HR; Angeles; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading HR firm in Pampanga, Angeles is seeking an experienced customer service professional with 13 years of experience. The role requires strong verbal and written communication skills, as well as the ability to provide accurate information and resolve complaints effectively. Candidates must hold a Bachelor's degree in a relevant field. This position involves responding to inquiries through various channels and collaborating with team members to enhance service delivery.

Qualifications

• 13 years of experience in customer service or related roles.
• Ability to work in a fast-paced environment.
• Patience, empathy, and a positive attitude towards customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively.
• Document interactions and feedback in the customer management system.
• Collaborate with team members to improve service delivery.

Skills

Strong verbal communication skills

Strong written communication skills

Basic problem-solving abilities

Customer-centric mindset

Education

Bachelor's degree in a relevant field

Job description

A leading HR firm in Pampanga, Angeles is seeking an experienced customer service professional with 13 years of experience. The role requires strong verbal and written communication skills, as well as the ability to provide accurate information and resolve complaints effectively. Candidates must hold a Bachelor's degree in a relevant field. This position involves responding to inquiries through various channels and collaborating with team members to enhance service delivery.