Customer Service Specialist — Multichannel Support

Recruitify_HR; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in Angeles, Philippines. The role focuses on providing exceptional support via phone, email, and chat, resolving inquiries, and maintaining strong product knowledge to assist customers accurately.

Applicants should have 3–5 years in customer service, excellent communication, and proficiency with customer service tools. A collaborative, team-oriented environment is offered.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3–5 years in a customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Strong problem-solving abilities and patience in handling customer issues.
• Qualities and Traits: Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of product knowledge to assist customers accurately.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Customer service tools

Education

High School Diploma

Job description

Recruitify_HR is seeking an experienced customer service professional in Angeles, Philippines. The role focuses on providing exceptional support via phone, email, and chat, resolving inquiries, and maintaining strong product knowledge to assist customers accurately.

Applicants should have 3–5 years in customer service, excellent communication, and proficiency with customer service tools. A collaborative, team-oriented environment is offered.