Senior Customer Experience Specialist

Recruitify_HR; Angeles; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in Angeles, Philippines is seeking an experienced customer service professional to assist customers with inquiries and provide detailed information about products and services. You will resolve complaints in a timely manner and maintain accurate records.

Collaborate with team members to improve service processes and adhere to company policies while delivering exceptional customer service. Office environment with occasional extended hours.

Qualifications

• Diploma or equivalent in a relevant field.
• 5–8 years of experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-oriented attitude.
• Working conditions: Office environment with occasional extended hours.
• Responsibilities: Ability to multitask and manage time effectively.

Responsibilities

• Assist customers with inquiries and provide detailed information about products and services.
• Resolve customer complaints effectively and in a timely manner to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Adhere to company policies and procedures while delivering exceptional customer service.

Skills

Communication

Interpersonal skills

Customer-focused

Time management

Education

Diploma

Job description

Recruitify_HR in Angeles, Philippines is seeking an experienced customer service professional to assist customers with inquiries and provide detailed information about products and services. You will resolve complaints in a timely manner and maintain accurate records.

Collaborate with team members to improve service processes and adhere to company policies while delivering exceptional customer service. Office environment with occasional extended hours.