Customer Care Team Lead — Onsite in Makati

Global Resource For Outsourced Workers; Makati; On-site; PHP 558,000 - 893,000; Full time

Job summary

A customer service company in Makati is seeking a Supervisor to lead the team in handling customer inquiries and ensuring high service standards. This role requires leadership experience and the ability to support team members effectively. Responsibilities include monitoring performance and providing guidance to enhance team effectiveness. Ideal candidates are willing to work onsite in Ayala, Makati. Competitive compensation is offered.

Qualifications

• Experience in a supervisory role is preferred.
• Willingness to work onsite in Ayala, Makati.

Responsibilities

• Provide direction to team members for customer inquiries.
• Create operations that simplify customer service.
• Provide feedback on team members' performance.
• Monitor performance to identify strengths and weaknesses.
• Offer personal coaching to team members in difficulty.
• Ensure necessary equipment is available for operations.
• Attend to difficult customers and resolve concerns.
• Act as intermediary between team and management.
• Perform miscellaneous assigned duties.

Skills

Leadership Experience

Customer/Client Service Experience

Job description

A customer service company in Makati is seeking a Supervisor to lead the team in handling customer inquiries and ensuring high service standards. This role requires leadership experience and the ability to support team members effectively. Responsibilities include monitoring performance and providing guidance to enhance team effectiveness. Ideal candidates are willing to work onsite in Ayala, Makati. Competitive compensation is offered.