Customer Service Supervisor

YGC Corporate Services, Inc.; Makati; On-site; PHP 300,000 - 450,000; Full time

Job summary

YGC Corporate Services, Inc. is seeking a dedicated Customer Service Officer to join our Makati on-site team. You will handle inquiries, resolve complaints, and ensure customers have a positive experience with our services.

The role requires a Bachelor's degree and at least five years of related experience. You will maintain customer records, manage policy changes, and build strong client relationships while escalating issues when needed.

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum of five years of related work experience.
• Excellent written and verbal communication.
• Strong customer service skills: empathy, active listening, patience.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Handle customer questions and concerns via phone and email.
• Resolve customer complaints and explain company policies.
• Maintain accurate records of customer interactions and transactions.
• Update customer databases with changes to contact details.
• Process policy changes, renewals, and cancellations with proper documentation.
• Maintain positive relationships with clients and escalate complex issues.
• Perform other assignments as directed by Head of Office.

Skills

Empathy

Active listening

Patience

Professional demeanor

Clear communication

Issue resolution

Organization skills

Time management

Multitasking

Education

Bachelor's degree

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Customer Service Officer

A Customer Service Officer role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business’s client base.

Job Responsibilities and Tasks:

• 1. Customer Support
  • Address customer questions and concerns through various channels, including phone calls, and emails.
  • Handle and resolve customer complaints, ensuring the customer understand the policies.
• 2. Maintain Customer Records
  • Keep accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken.
  • Update customer service databases regularly to keep track of any changes in their name or contact details, which can affect ability to reach them in the future.
• 3. Policy Management
  • Process policy changes, renewals, and cancellations, and ensuring accurate documentation.
• 4. Client Relations
  • Maintain positive relationships with clients by providing prompt, helpful, and professional service.
  • Escalate complex issues to appropriate departments or supervisors.
• 6. Others
  • Perform other a ssignments to be given by the Head of Office

Skills and Qualifications:

• Bachelors’ degree in Business Administration, Communications, or a related field
• Minimum of five (5) years of related work experience.
• Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor.
• Clear and concise written and verbal communication essential for interacting with clients and other parties.
• Has the ability to identify and resolve customer issues effectively.
• Strong organizational and time management skills.
• Has the ability to manage multiple tasks, prioritize workload and meet deadlines.

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