Senior Customer Experience Specialist (5–8 yrs) | HMO

Recruitify_HR; Taguig; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm is looking for a Customer Service Associate to provide exceptional support to customers. Candidates should have 5-8 years of experience and a diploma in a relevant field. Responsibilities include resolving inquiries through various channels and collaborating with a team to improve customer experience. This on-site position offers competitive perks like an equity incentive plan and bonuses, ensuring a fulfilling work environment.

Qualifications

• 5–8 years of experience in customer service.
• Ability to maintain a high level of professionalism.
• Familiarity with CRM systems for documenting interactions.

Responsibilities

• Assist customers in resolving inquiries and issues via phone, email, and chat.
• Ensure customer satisfaction through professional handling of complaints.
• Collaborate with team members to improve service delivery.

Skills

Strong communication skills

Interpersonal skills

Ability to handle multiple tasks

Patience

Empathy

Education

Diploma in any relevant field

Job description

A leading recruitment firm is looking for a Customer Service Associate to provide exceptional support to customers. Candidates should have 5-8 years of experience and a diploma in a relevant field. Responsibilities include resolving inquiries through various channels and collaborating with a team to improve customer experience. This on-site position offers competitive perks like an equity incentive plan and bonuses, ensuring a fulfilling work environment.