Senior Customer Service Specialist

Recruitify_HR; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company in Metro Manila is seeking candidates with 5–10 years of experience in customer service. The role involves providing exceptional service through phone, email, and chat, resolving inquiries, and maintaining product knowledge. Ideal candidates will have strong communication skills and proficiency in customer service software. A high school diploma or equivalent is required, and further education is a plus. This position involves working in a fast-paced environment.

Qualifications

• 5–10 years of experience in a customer service role.
• Further education is a plus.
• Patient, empathetic, and able to handle challenging situations calmly.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain thorough knowledge of product offerings and services.

Skills

Strong communication skills

Proficient in customer service software

Proficient in Microsoft Office Suite

Education

High School diploma or equivalent

Job description

A customer service outsourcing company in Metro Manila is seeking candidates with 5–10 years of experience in customer service. The role involves providing exceptional service through phone, email, and chat, resolving inquiries, and maintaining product knowledge. Ideal candidates will have strong communication skills and proficiency in customer service software. A high school diploma or equivalent is required, and further education is a plus. This position involves working in a fast-paced environment.