Senior Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A customer service firm in Quezon City is looking for an experienced customer service professional with 13 years of experience. The role entails providing exceptional support across travel, finance, and healthcare sectors while maintaining records of interactions. Ideal candidates should possess excellent communication skills, a strong problem-solving mindset, and a customer-focused approach. This position requires thriving in a fast-paced environment with varying demands.

Qualifications

• 13 years of experience in customer service required.
• Empathetic and customer-focused approach essential.
• Ability to work in a fast-paced environment with varying demands.

Responsibilities

• Provide exceptional customer service across travel, financial, and healthcare sectors.
• Assist customers with inquiries, guide them through processes, and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

A customer service firm in Quezon City is looking for an experienced customer service professional with 13 years of experience. The role entails providing exceptional support across travel, finance, and healthcare sectors while maintaining records of interactions. Ideal candidates should possess excellent communication skills, a strong problem-solving mindset, and a customer-focused approach. This position requires thriving in a fast-paced environment with varying demands.