Customer Experience Specialist

Recruitify_HR; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service professional to handle inquiries by phone, email, and chat, delivering accurate information and ensuring high customer satisfaction.

The role focuses on resolving issues, documenting interactions, and collaborating with the team to improve service delivery in a fast-paced environment. A Bachelor’s degree and 1–3 years of experience are required, with strong communication and problem-solving abilities.

Qualifications

• Bachelor's degree required.
• 1–3 years of customer service experience.
• Strong verbal and written communication skills.
• Basic problem-solving abilities and customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product/service information to customers.
• Resolve complaints and retain customer loyalty.
• Document interactions in the CRM for later analysis.
• Collaborate with team to improve service delivery.

Skills

Verbal & written communication

Problem-solving

Customer-centric mindset

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in Metro Manila is seeking a customer service professional to handle inquiries by phone, email, and chat, delivering accurate information and ensuring high customer satisfaction.

The role focuses on resolving issues, documenting interactions, and collaborating with the team to improve service delivery in a fast-paced environment. A Bachelor’s degree and 1–3 years of experience are required, with strong communication and problem-solving abilities.