Customer Experience Specialist

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service specialist to handle inquiries, resolve issues, and maintain accurate records in the CRM. You will collaborate with teammates to improve service delivery and participate in ongoing training to stay updated on offerings.

The role emphasizes strong communication, interpersonal skills, and the ability to remain calm under pressure while supporting a busy call center environment.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years experience in a call center or customer service role.
• Strong communication and interpersonal skills.
• Proficiency with call center software and CRM systems.
• Ability to stay calm under pressure and handle challenging situations.
• Team collaboration and willingness to assist others.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints efficiently to enhance customer satisfaction.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members to improve service delivery and resolve issues.
• Participate in training sessions to stay updated on company offerings and enhance communication skills.

Skills

Communication skills

Interpersonal skills

CRM proficiency

Education

Bachelor’s degree

Tools

CRM systems

Call center software

Job description

Recruitify_HR in Metro Manila is seeking a customer service specialist to handle inquiries, resolve issues, and maintain accurate records in the CRM. You will collaborate with teammates to improve service delivery and participate in ongoing training to stay updated on offerings.

The role emphasizes strong communication, interpersonal skills, and the ability to remain calm under pressure while supporting a busy call center environment.