Senior Customer Experience Associate

Conduent; Philippines; On-site; PHP 250,000 - 500,000; Full time

Job summary

Conduent in the Philippines is seeking a customer support professional to handle business and technical interactions, using data organization and call center skills to resolve issues. You will follow established procedures, consult case notes, and provide end-to-end resolutions with empathy, while meeting SLAs.

This role emphasizes teamwork, problem solving, and effective communication to support clients across industries.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Data organization

Coordination

Analytical thinking

Process adherence

Customer service

Teamwork

Job description

Conduent in the Philippines is seeking a customer support professional to handle business and technical interactions, using data organization and call center skills to resolve issues. You will follow established procedures, consult case notes, and provide end-to-end resolutions with empathy, while meeting SLAs.

This role emphasizes teamwork, problem solving, and effective communication to support clients across industries.