Customer Experience Team Leader

Conduent; Pasay; On-site; PHP 446,400 - 781,200; Full time

Job summary

Conduent is hiring in Metro Manila for a role focused on supervising business and technical support teams. The successful candidate will manage hiring, deliver KPI reports, and provide coaching to associates to enhance their performance. Strong communication skills and the ability to work independently are essential. This position plays a key role in ensuring quality services and enhancing user experiences within the team.

Qualifications

• Ability to manage hiring and termination actions and training for multiple employees.
• Comprehensive understanding of processes, procedures, systems, and concepts.
• Ability to work without supervision.

Responsibilities

• Supervises daily tasks of the business, technical support, and production teams.
• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.

Skills

Strong communication skills

Coaching and supervision

Problem-solving

Technical expertise

Job description

Conduent is hiring in Metro Manila for a role focused on supervising business and technical support teams. The successful candidate will manage hiring, deliver KPI reports, and provide coaching to associates to enhance their performance. Strong communication skills and the ability to work independently are essential. This position plays a key role in ensuring quality services and enhancing user experiences within the team.