Customer Experience Specialist III

Conduent; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Conduent is hiring for a general business support/technical role in the Philippines. You will perform data organizing, coordinate tasks, and work within established procedures. The role involves handling customer interactions, following scripts, and delivering end-to-end resolution with a focus on service quality.

Strong problem-solving and interpersonal skills are valued, along with the ability to work with limited supervision and adapt to evolving processes.

Qualifications

• Experience in call center activities or business support is a plus.
• Ability to follow established procedures.
• Self-guided problem-solving skills.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Data organizing

Coordination skills

Problem solving

Education

Vocational training or certifications

Job description

Conduent is hiring for a general business support/technical role in the Philippines. You will perform data organizing, coordinate tasks, and work within established procedures. The role involves handling customer interactions, following scripts, and delivering end-to-end resolution with a focus on service quality.

Strong problem-solving and interpersonal skills are valued, along with the ability to work with limited supervision and adapt to evolving processes.