Entry-Level Customer Experience Associate

Conduent; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Conduent in the Philippines is seeking an entry-level specialist to perform routine call center activities, assess customer needs by referring to case notes, and work within established procedures under close supervision. This role focuses on delivering accurate information and consistent service for business products and services.

You will use standard scripts, escalate issues as needed, update the database with necessary details, and communicate in a warm, empathetic manner to ensure customer

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Has basic skillset in a range of processes, procedures, and systems.
• Works within established procedures and practices.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Analytical thinking

Communication

Call center basics

Job description

Conduent in the Philippines is seeking an entry-level specialist to perform routine call center activities, assess customer needs by referring to case notes, and work within established procedures under close supervision. This role focuses on delivering accurate information and consistent service for business products and services.

You will use standard scripts, escalate issues as needed, update the database with necessary details, and communicate in a warm, empathetic manner to ensure customer