Entry-Level CX Support Specialist

Conduent; Pasay; On-site; PHP 267,840 - 424,080; Full time

Job summary

Conduent is seeking an entry-level Call Center Associate in Pasay, Metro Manila. The role involves handling routine customer interactions, following scripts, and meeting SLA targets. Training and basic licensing needs are limited, as the position emphasizes standard procedures and supervised work.

The incumbent will work with a team to deliver frontline support, gather information, and resolve inquiries, while upholding customer care standards and company policies.

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Ability to perform in an analytical and operational process.
• Exchanges information and ideas effectively.
• Works within established procedures and practices.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines under supervision to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned. Complies with all policies and standards.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Job description

Conduent is seeking an entry-level Call Center Associate in Pasay, Metro Manila. The role involves handling routine customer interactions, following scripts, and meeting SLA targets. Training and basic licensing needs are limited, as the position emphasizes standard procedures and supervised work.

The incumbent will work with a team to deliver frontline support, gather information, and resolve inquiries, while upholding customer care standards and company policies.