Customer Experience Specialist UK Airline

Conduent; Pasay; On-site; PHP 200,880 - 290,160; Full time

Job summary

Conduent in Metro Manila, Pasay is seeking a dedicated associate for business support and data coordination. The role involves following established procedures, handling routine call center tasks, and ensuring timely responses in line with SLAs.

The candidate will work under supervision, applying existing guidelines to resolve customer issues, while maintaining a warm and empathetic approach. Training and certifications may be required based on area."

Responsibilities

• Assesses calls to determine the appropriate resolution and next steps.
• Identifies customer needs by reviewing case notes and treating each case individually.

Job description

Conduent in Metro Manila, Pasay is seeking a dedicated associate for business support and data coordination. The role involves following established procedures, handling routine call center tasks, and ensuring timely responses in line with SLAs.

The candidate will work under supervision, applying existing guidelines to resolve customer issues, while maintaining a warm and empathetic approach. Training and certifications may be required based on area."