Customer Experience Team Leader

Conduent; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Conduent is seeking a supervisory leader in Manila to oversee daily operations of business, technical support and production teams. You will coach staff, drive performance, and ensure adherence to client targets and company standards.

Strong communication and problem-solving abilities are essential, along with the capacity to work with minimal supervision and coordinate cross-functional activities to achieve client goals.

Qualifications

• Experience supervising daily tasks of business and production teams.
• Ability to evaluate information to solve problems and improve processes.
• Strong communication skills to share updates and guidance.

Responsibilities

• Delivers quality, productivity, and compliance KPIs for the team.
• Coaches team members and provides constructive feedback.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.

Skills

Team leadership

Coaching

Communication

Problem solving

Performance management

Job description

Conduent is seeking a supervisory leader in Manila to oversee daily operations of business, technical support and production teams. You will coach staff, drive performance, and ensure adherence to client targets and company standards.

Strong communication and problem-solving abilities are essential, along with the capacity to work with minimal supervision and coordinate cross-functional activities to achieve client goals.