Senior Customer Engagement Specialist - Onsite (Warm Leads)

Satellite Office; Pasig; On-site; PHP 446,000 - 558,000; Full time

Job summary

Satellite Office, a dynamic global services group, seeks a Senior Customer Engagement Specialist to manage leads and schedule appointments for the sales team through inbound and outbound channels. You will contribute to customer retention by promoting vehicle service bookings and handling warm leads with no cold calling.

We value highly motivated professionals with excellent written and verbal communication, adept at multitasking and maintaining records in client systems while mentoring new

Qualifications

• Inbound and outbound communications via omnichannel operations.
• Ability to handle repetition without loss of quality.
• Objection handling to convert inquiries into opportunities.
• Soft selling techniques to promote services without pressure.
• Excellent written and verbal communication skills.
• Maintain and update client records in prescribed formats.
• May specialize in preferred or premier client accounts.
• Handle escalated calls as SMEs.
• Mentor new hires when needed.
• Ability to problem solve independently.

Responsibilities

• Manage leads and schedule sales team appointments via inbound/outbound channels.
• Promote vehicle service bookings to maximise customer retention.
• All outbound calls are warm leads; no cold calling required.
• Maintain accurate records in the client management system.

Skills

Omnichannel

Repetition handling

Objection handling

Soft selling

Communication

Record keeping

Premier accounts

Escalation handling

Mentoring

Problem solving

Job description

Satellite Office, a dynamic global services group, seeks a Senior Customer Engagement Specialist to manage leads and schedule appointments for the sales team through inbound and outbound channels. You will contribute to customer retention by promoting vehicle service bookings and handling warm leads with no cold calling.

We value highly motivated professionals with excellent written and verbal communication, adept at multitasking and maintaining records in client systems while mentoring new