Senior Customer Engagement & Retention Specialist

Satellite Office; Taguig; On-site; PHP 446,400 - 725,400; Full time

Job summary

Westside Auto Wholesale is seeking motivated Senior Customer Engagement Specialists to join their Contact Centre team. The role focuses on managing and appointing leads to the sales team, following up via inbound/outbound channels, and promoting vehicle service bookings to retain customers.

We require high motivation in customer service and sales, with excellent verbal and written communication, soft selling, and the ability to problem solve independently.

Qualifications

• Experience in customer service or sales roles.
• Willing to work weekends and flexible shifts.
• Strong written and verbal communication.
• Ability to handle inbound and outbound calls.

Responsibilities

• Manage and route leads to the sales team.
• Follow up on inbound inquiries and outbound warm calls.
• Promote vehicle service bookings to maximise customer retention.
• Handle escalated calls as SME.
• Mentor new hires and onboard new teammates.
• Maintain accurate records in CRM/databases as required.

Skills

Communication

Soft selling

Objection handling

Problem solving

Omnichannel support

Mentoring

Lead management

Data entry/CRM

Job description

Westside Auto Wholesale is seeking motivated Senior Customer Engagement Specialists to join their Contact Centre team. The role focuses on managing and appointing leads to the sales team, following up via inbound/outbound channels, and promoting vehicle service bookings to retain customers.

We require high motivation in customer service and sales, with excellent verbal and written communication, soft selling, and the ability to problem solve independently.