SME (Sales) | Onsite, BGC

Satellite Office; Pasig; On-site; PHP 446,000 - 558,000; Full time

Job summary

Satellite Office, a dynamic global services group, seeks a Senior Customer Engagement Specialist to manage leads and schedule appointments for the sales team through inbound and outbound channels. You will contribute to customer retention by promoting vehicle service bookings and handling warm leads with no cold calling.

We value highly motivated professionals with excellent written and verbal communication, adept at multitasking and maintaining records in client systems while mentoring new

Qualifications

• Inbound and outbound communications via omnichannel operations.
• Ability to handle repetition without loss of quality.
• Objection handling to convert inquiries into opportunities.
• Soft selling techniques to promote services without pressure.
• Excellent written and verbal communication skills.
• Maintain and update client records in prescribed formats.
• May specialize in preferred or premier client accounts.
• Handle escalated calls as SMEs.
• Mentor new hires when needed.
• Ability to problem solve independently.

Responsibilities

• Manage leads and schedule sales team appointments via inbound/outbound channels.
• Promote vehicle service bookings to maximise customer retention.
• All outbound calls are warm leads; no cold calling required.
• Maintain accurate records in the client management system.

Skills

Omnichannel

Repetition handling

Objection handling

Soft selling

Communication

Record keeping

Premier accounts

Escalation handling

Mentoring

Problem solving

Job description

Senior Customer Engagement Specialist

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

What is a Senior Customer Engagement Specialist?

The primary focus of this position is managing leads and scheduling appointments for the sales team by following up on inquiries received via inbound telephone, email, SMS, and other digital channels. You will also help maximise customer retention by promoting vehicle service bookings through a combination of inbound and outbound calls. All outbound calls are warm leads—no cold calling required.

As this is a customer service and sales-focused role, we are looking for highly motivated, driven professionals who are committed to delivering outstanding results.'

In order to be successful, applicants will need to demonstrate:

• Answers and initiates inbound and outbound communications using omnichannel operations

• Ability to deal with repetition

• Objection handling

• Soft selling

• Excellent communication skills, written & verbal

• Maintains and updates records and databases in accordance with prescribed formats and system requirements of client organization

• May specialize in preferred or premier client accounts

• SME – handle escalated calls

• Mentor new hires

• Ability to problem solve independently