BPO Senior Consultant - Solution Design (BGC, Taguig)

TASQ Staffing Solutions; Taguig; Sur place; PHP 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Health coverage

Dependent coverage

Quarterly bonuses

Résumé du poste

TASQ Staffing Solutions is seeking a BPO Senior Consultant - Solution Design for onsite work in BGC, Taguig. The role focuses on designing tailored solutions and engaging clients to improve service delivery across accounts.

Ideal candidates bring 8+ years in BPO/BPM with leadership experience and a background in solution design. Willingness to work onsite is required and will be supported by growth opportunities and performance incentives.

Qualifications

• 8+ years of experience in BPO/BPM with a managerial track record.
• Prior experience in solution design is preferred.
• Willing to work onsite in BGC, Taguig.

Responsabilités

• Client Engagement: Develop tailored solutions for client needs and facilitate interaction sessions.
• Market and Competitive Analysis: Gather and synthesize market intelligence and provide insights for reports.
• Ongoing Process Improvement: Participate in continuous improvement initiatives to meet objectives.
• Contract Negotiation: Prepare and review SOW to define contractual terms for solutions.
• Collateral Development: Lead the creation of marketing materials like flyers and case studies.

Connaissances

BPO/BPM leadership

Contact center operations

RFP processes

Bid management

Client engagement

Description du poste

Job Openings BPO Senior Consultant - Solution Design (BGC, Taguig)

About the job BPO Senior Consultant - Solution Design (BGC, Taguig)

• Health coverage for the employee and two dependents from Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth and exposure to multiple accounts

Requirements:

• At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
• Prior experience in solution design is preferred
• Knowledgeable about contact center operations, RFP processes, and bid management
• Willing to work onsite in BGC, Taguig

Responsibilities:

• Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
• Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
• Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
• Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
• Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral