Senior Consultant - Solution Design (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Career development opportunities

Job summary

A staffing solutions company is seeking a Manager with at least 8 years of experience in BPO/BPM specifically within customer service operations. This role involves understanding contact center operations, conducting client interactions, and analyzing market competitive intelligence. Responsibilities include contract negotiation, continuous improvement of processes, and the creation of marketing collaterals. Benefits include health insurance for employees and dependents, quarterly performance bonuses, and career development opportunities.

Qualifications

• Minimum 8 years of BPO/BPM experience, with work in customer service operations in a managerial role.
• Knowledgeable in RFP process and bid management.
• Must be willing to work onsite in BGC Taguig.

Responsibilities

• Create solutions customized to client context for interaction sessions.
• Gather and analyze market competitive intelligence.
• Participate in continuous improvement projects to meet goals.
• Review and define contract terms for solutions.
• Prepare collaterals such as flyers and case studies.

Skills

BPO/BPM experience

Knowledge of contact center operations

Client interaction skills

Competitive analysis

Process improvement

Job description

Work Setup

BGC Taguig

Requirements

• Minimum 8years BPO/BPM experience. Mandatory to have worked in customerservice operations in a managerial role. Prior Solution designexperience will be preferred.
• Must beknowledgeable on contact center operations along with RFP processand bid management.
• Must be willingto work onsite in BGC Taguig

Responsibilities

• ClientInteractions: Creates solutions, customized to client context INORDER TO conduct client interaction sessions
• Competitiveand market analysis: Gathers, synthesizes, analyses marketcompetitive intelligence for a specific domain / market and providesinputs on gap analysis in order to contribute to a marketintelligence and gap analysis report
• Continuousprocess improvement: Participate in continuous improvementprojects in order to deliver project goals
• Contractnegotiation: Creates and reviews the SOW (Statement of Work), inorder to define the contract terms for a specific solution
• CreatingCollaterals: Drives and provides direction to the team member INORDER TO prepare collaterals such as flyers, case studies etc.

Benefits

• HMOfor Employee and 2 Free Dependents (On Day 1)
• Quarterlyperformance bonus
• Outstandingcareer development opportunities and exposure to multiple accounts