Senior Consultant Solutions Design (Transitions Manager) - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A leading staffing solutions company in Taguig is seeking a Senior Consultant Solutions Design. The ideal candidate will have at least 8 years in customer service operations management and a strong background in solution design and bid management. Responsibilities include conducting client interactions, performing market analysis, and contract negotiations. This role offers extensive benefits including health coverage and performance bonuses.

Qualifications

• Minimum 8 years in B/BPM experience required.
• Experience in customer service operations in a managerial role is mandatory.
• Understanding of contact center operations, RFP process, and bid management.

Responsibilities

• Conduct client interaction sessions with customized solutions.
• Provide market competitive intelligence analysis.
• Participate in continuous improvement projects.
• Create and review Statement of Work for contract negotiation.
• Prepare collaterals like flyers and case studies.

Skills

Customer service operations management

Solution design

Bid management

Demand Generation

Education

MBA or equivalent

Job description

Senior Consultant Solutions Design (Transitions Manager) - Taguig

About the job Senior Consultant Solutions Design (Transitions Manager) - Taguig

Education Qualifications

Graduate of any stream (Preferably MBA)

Benefits

• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts

Requirements

• Minimum 8 years B/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Crafting winning proposals and value propositions
• End to end bid management from qualify till submission
• Respond to RFPs, RFIs, RFQs, tenders and proactive bids
• Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
• Must be willing to work onsite in BGC, Taguig

Responsibilities

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.