Senior Client Support Specialist — On-site Lead

TeamSpan Asia Inc.; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading company in customer service solutions is seeking a senior-level professional with over 5 years of BPO experience for the position. The candidate must have excellent communication skills, be highly organized, and able to handle complex client accounts. Responsibilities include providing personalized solutions, managing dispatch activities, and ensuring service excellence. This is an on-site role based in Madrigal Business Park, Alabang.

Qualifications

• At least 5 years of BPO experience.
• Experience working in a fast-paced remote environment.
• Strong customer orientation and communication skills.
• Facilities management experience preferred but not required.
• Proficiency in Microsoft Office programs.

Responsibilities

• Act as the primary point of contact for client accounts.
• Provide personalized solutions and ensure timely service delivery.
• Conduct follow-up calls and provide updates.
• Schedule and coordinate dispatch activities.
• Address client inquiries and resolve concerns.

Skills

Customer service experience

Excellent communication skills

Ability to meet deadlines

Attention to detail

Problem-solving skills

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A leading company in customer service solutions is seeking a senior-level professional with over 5 years of BPO experience for the position. The candidate must have excellent communication skills, be highly organized, and able to handle complex client accounts. Responsibilities include providing personalized solutions, managing dispatch activities, and ensuring service excellence. This is an on-site role based in Madrigal Business Park, Alabang.