Voice Customer Support Specialist - Client Advocate

Outsourcey; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

A BPO leader in Taguig seeks an experienced customer support professional to enhance client relations and ensure satisfaction. The ideal candidate will have at least 3 years in client-facing roles, exceptional communication skills, and strong problem-solving abilities. Responsibilities include serving as the main client contact, resolving inquiries, and maintaining data integrity. This position provides a competitive salary and opportunities for career growth within a rapidly expanding company.

Qualifications

• Minimum 3 years proven experience in customer support or client-facing roles.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and calmness under pressure.

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain strong relationships with clients.
• Address and resolve client inquiries and concerns effectively.
• Stay updated on product updates and features.

Skills

Customer support experience

Excellent communication skills

Problem-solving abilities

Empathy and patience

Job description

A BPO leader in Taguig seeks an experienced customer support professional to enhance client relations and ensure satisfaction. The ideal candidate will have at least 3 years in client-facing roles, exceptional communication skills, and strong problem-solving abilities. Responsibilities include serving as the main client contact, resolving inquiries, and maintaining data integrity. This position provides a competitive salary and opportunities for career growth within a rapidly expanding company.