Manila On-site Customer Service Supervisor – Lead & Perks

Gratitude Philippines; Manila; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading customer service company in Manila seeks a dedicated professional to oversee daily customer service operations. You will train and mentor representatives, resolve customer issues, and manage scheduling to ensure quality service. Ideal candidates should have a diploma and 0-2 years of experience in the BPO sector, along with strong English skills and excellent interpersonal abilities. This full-time, on-site position offers a rewarding work environment.

Qualifications

• 0-2 years experience in BPO sector required.
• Ability to train and support staff in customer service roles.

Responsibilities

• Oversee daily customer service operations.
• Train and mentor customer service representatives.
• Resolve customer issues and complaints efficiently.
• Analyze customer feedback and implement improvements.
• Manage scheduling and staffing during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Strong leadership and interpersonal skills

Education

Diploma in a relevant field

Job description

A leading customer service company in Manila seeks a dedicated professional to oversee daily customer service operations. You will train and mentor representatives, resolve customer issues, and manage scheduling to ensure quality service. Ideal candidates should have a diploma and 0-2 years of experience in the BPO sector, along with strong English skills and excellent interpersonal abilities. This full-time, on-site position offers a rewarding work environment.