Senior BPO Customer Service Specialist — On-site Manila

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider is seeking a BPO Customer Service representative in Manila. The role offers a salary range of 25K-40K PHP and requires 3-5 years of customer service experience. Candidates will need strong communication skills and the ability to multitask in a high-volume setting. Responsibilities include resolving inquiries via phone, email, and chat, managing customer accounts, and improving customer satisfaction through effective solutions. Competitive benefits like health insurance and performance bonuses are provided.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts accurately.
• Handle customer complaints and provide effective solutions.
• Collaborate with team members to improve efficiency.
• Stay updated with product knowledge to assist customers.

Skills

Strong communication skills

Interpersonal skills

Empathetic

Problem-solving orientation

Education

Bachelor's degree in a relevant field

Job description

A customer service provider is seeking a BPO Customer Service representative in Manila. The role offers a salary range of 25K-40K PHP and requires 3-5 years of customer service experience. Candidates will need strong communication skills and the ability to multitask in a high-volume setting. Responsibilities include resolving inquiries via phone, email, and chat, managing customer accounts, and improving customer satisfaction through effective solutions. Competitive benefits like health insurance and performance bonuses are provided.