Onsite Service Delivery Supervisor | Customer Experience Lead

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 40,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an Operations Supervisor in Pasig to oversee customer service operations, ensuring high-quality service delivery and team performance. The ideal candidate should have at least 5 years in BPO with 2-3 years in a leadership role, along with a Bachelor's degree in a related field. Key responsibilities include training staff and implementing policies to enhance customer satisfaction. This on-site position requires strong communication skills and the ability to manage multiple priorities effectively.

Qualifications

• 5 years of experience in BPO.
• 2-3 years of leadership experience.
• At least 1 year in a supervisory role.

Responsibilities

• Supervise day-to-day operations of the customer service team.
• Implement customer service policies to enhance customer satisfaction.
• Train, mentor, and evaluate team members.

Skills

Strong communication and interpersonal skills

Proficiency in customer service software and tools

Exceptional problem-solving skills

Education

Bachelor’s degree in Business Administration or a related field

Job description

A recruitment agency is seeking an Operations Supervisor in Pasig to oversee customer service operations, ensuring high-quality service delivery and team performance. The ideal candidate should have at least 5 years in BPO with 2-3 years in a leadership role, along with a Bachelor's degree in a related field. Key responsibilities include training staff and implementing policies to enhance customer satisfaction. This on-site position requires strong communication skills and the ability to manage multiple priorities effectively.