Onsite Customer Service Leader & Ops Coach (Caloocan)

Best Tools Group Careers; Caloocan; On-site; PHP 390,600 - 558,000; Full time

Job summary

A customer support management company in Caloocan City is seeking a skilled professional to oversee customer service operations. The role requires solid experience in BPO, excellent leadership skills to mentor and train staff, and the capability to handle complex customer issues. Successful candidates should have a strong educational background in Business Administration or a related field, alongside proficiency in MS Office and customer service systems. This position is required to report onsite, ensuring high service standards and adherence to policies.

Qualifications

• Solid experience in the BPO sector, preferably in a supervisory role.
• Strong exposure to customer support operations.
• Capable of coaching and leading staff in a dynamic environment.

Responsibilities

• Manage overall customer support operations.
• Lead and mentor customer service staff.
• Track team productivity and ensure KPIs are achieved.

Skills

Leadership skills

Communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Graduate of Business Administration or related field

Tools

MS Office applications

Customer service systems

Job description

A customer support management company in Caloocan City is seeking a skilled professional to oversee customer service operations. The role requires solid experience in BPO, excellent leadership skills to mentor and train staff, and the capability to handle complex customer issues. Successful candidates should have a strong educational background in Business Administration or a related field, alongside proficiency in MS Office and customer service systems. This position is required to report onsite, ensuring high service standards and adherence to policies.