Senior Client Account Manager, Institutional Services

JPMorganChase; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in Manila seeks a Senior Associate in Client Account Management to lead day‑to‑day client servicing for complex institutional relationships, ensuring timely delivery, strong controls, and clear stakeholder coordination.

You will act as a key escalation point for complex requests, partner with cross‑functional teams to resolve issues, and drive continuous improvement across servicing processes.

Qualifications

• Graduate or post-graduate degree.
• 8 years of relevant experience in asset management, asset servicing, or client service functions supporting institutional clients.
• Demonstrated ability to independently manage complex client servicing activities and operational issue resolution.
• Strong stakeholder management skills, with experience partnering across multiple functions and seniority levels.
• Experience leading discussions, coordinating deliverables, and driving decisions for client servicing initiatives.
• Working knowledge of operational risk management, governance practices, and escalation processes.
• Proven ability to coach, mentor, and develop junior team members.
• Strong analytical and problem-solving skills, with sound judgment and attention to detail.
• Ability to prioritize competing demands and deliver high-quality output under tight deadlines.
• Strong written and verbal communication skills, with confidence engaging senior stakeholders.

Responsibilities

• Lead day-to-day servicing oversight for assigned client relationships, ensuring consistent, high-quality delivery across servicing activities.
• Manage complex and sensitive client requests end-to-end, driving timely resolution and clear communication with stakeholders.
• Provide subject matter expertise across onboarding, account maintenance, reporting setup, cash activity support, fee and billing coordination, and guideline administration.
• Serve as an escalation point for junior team members, providing guidance and support on complex servicing matters.
• Coordinate with cross-functional partners (e.g., operations, product, legal, compliance, and technology) to deliver client outcomes and address issues.
• Plan and execute significant client activities such as account transitions, restructures, amendments, reporting changes, and client audits.
• Perform quality reviews of critical servicing activities to ensure accuracy and adherence to procedures and controls.
• Identify operational, client, regulatory, and reputational risks; escalate and drive mitigation actions in a timely manner.
• Support team capacity planning, task allocation, training, mentoring, and development of junior team members.
• Drive process improvement by identifying automation, standardization, and efficiency opportunities across the servicing lifecycle.
• Participate in governance forums and project working groups, representing servicing needs and promoting a strong risk and control culture

Skills

Asset management

Client servicing

Stakeholder management

Leadership

Analytical thinking

Communication

Education

Bachelor's degree or higher

Tools

Excel

PowerPoint

Job description

JPMorganChase in Manila seeks a Senior Associate in Client Account Management to lead day‑to‑day client servicing for complex institutional relationships, ensuring timely delivery, strong controls, and clear stakeholder coordination.

You will act as a key escalation point for complex requests, partner with cross‑functional teams to resolve issues, and drive continuous improvement across servicing processes.