Senior Call Center Specialist — Up to 30K+Inc

Gratitude Jobs Ahead Hr Inc; Metro Manila; On-site; PHP 240,000 - 400,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in Metro Manila is seeking a skilled customer service professional to manage inbound and outbound calls, resolve inquiries promptly, and document interactions accurately. The role emphasizes achieving personal and team performance metrics while collaborating with colleagues to deliver high-quality service.

The ideal candidate has 3–5 years in a call center or customer service role, with strong communication and customer-centric mindset to handle challenging customers

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with patience and professionalism.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Manage inbound and outbound customer calls efficiently.
• Resolve customer inquiries and problems promptly to ensure satisfaction.
• Document customer interactions and transactions accurately.
• Achieve individual and team performance metrics and targets.
• Collaborate with team members to improve overall service quality.

Skills

Communication

Interpersonal skills

Education

Bachelor’s degree

Job description

Gratitude Jobs Ahead Hr Inc in Metro Manila is seeking a skilled customer service professional to manage inbound and outbound calls, resolve inquiries promptly, and document interactions accurately. The role emphasizes achieving personal and team performance metrics while collaborating with colleagues to deliver high-quality service.

The ideal candidate has 3–5 years in a call center or customer service role, with strong communication and customer-centric mindset to handle challenging customers