Customer Experience Specialist - Call Center

Gratitude Jobs Ahead HR Inc; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. in Metro Manila seeks a customer service associate to handle inbound and outbound calls, provide accurate information, and document interactions.

You will assist in resolving complaints to boost satisfaction and work with the team to improve service efficiency. The role requires 1–3 years in a call center or customer service, a bachelor’s degree preferred, and excellent verbal and written communication.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in call center or customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain records of customer feedback.
• Assist in resolving customer complaints to enhance customer satisfaction.
• Collaborate with team members to improve service efficiency.

Skills

Verbal communication

Written communication

Education

Bachelor’s degree

Job description

Gratitude Jobs Ahead HR Inc. in Metro Manila seeks a customer service associate to handle inbound and outbound calls, provide accurate information, and document interactions.

You will assist in resolving complaints to boost satisfaction and work with the team to improve service efficiency. The role requires 1–3 years in a call center or customer service, a bachelor’s degree preferred, and excellent verbal and written communication.