Senior Call Center Agent — 30K+ Salary, HMO & Perks

Recruitify_HR; Philippines; On-site; PHP 290,000 - 357,000; Full time

Benefits offered by this job

HMO

Equity incentive

Performance bonus

Incentives

Annual trip

Free meals

Sleeping quarters

Job summary

Recruitify_HR is hiring for an on-site call center role in Makati. The position requires 3–5 years of experience in customer service and a Bachelor's degree, with an emphasis on excellent communication and interpersonal skills.

You will manage inbound/outbound calls, document interactions, and work to meet team targets while maintaining a customer-centric approach. Competitive rewards include health benefits, performance incentives, and occasional company events.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills required.
• Ability to handle difficult customers with patience and professionalism.
• Customer-centric mindset and strong problem-solving abilities.

Responsibilities

• Manage inbound and outbound customer calls efficiently.
• Resolve customer inquiries and problems promptly to ensure satisfaction.
• Document customer interactions and transactions accurately.
• Achieve individual and team performance metrics and targets.
• Collaborate with team members to improve overall service quality.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR is hiring for an on-site call center role in Makati. The position requires 3–5 years of experience in customer service and a Bachelor's degree, with an emphasis on excellent communication and interpersonal skills.

You will manage inbound/outbound calls, document interactions, and work to meet team targets while maintaining a customer-centric approach. Competitive rewards include health benefits, performance incentives, and occasional company events.