Senior Call Center Specialist | Flexible Hours

Recruitify_HR; Makati; On-site; PHP 558,000 - 781,200; Full time

Job summary

A recruitment agency based in Metro Manila is looking for an experienced customer service representative to manage inbound and outbound calls. The successful candidate will offer guidance on products and services, resolve customer complaints, and document interactions. Ideal candidates should have a Bachelor's degree and 13 years of relevant experience. Strong communication skills and a customer-oriented mindset are essential for this role, which requires flexible working hours.

Qualifications

• 13 years of experience in a call center or customer service role.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor's degree in any field

Job description

A recruitment agency based in Metro Manila is looking for an experienced customer service representative to manage inbound and outbound calls. The successful candidate will offer guidance on products and services, resolve customer complaints, and document interactions. Ideal candidates should have a Bachelor's degree and 13 years of relevant experience. Strong communication skills and a customer-oriented mindset are essential for this role, which requires flexible working hours.