Senior Call Center Specialist | Flexible Hours

Recruitify_HR; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

A dynamic recruitment agency in the Philippines is seeking an experienced customer service professional to manage inbound and outbound calls. The ideal candidate will have over 13 years of experience in a call center environment, possess excellent verbal and interpersonal skills, and be able to work flexible hours, including evenings and weekends. This role involves resolving customer issues, documenting interactions, and collaborating with the team to enhance service quality.

Qualifications

• 13+ years of experience in a call center or customer service role.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable working in a call center environment.

Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Strong problem-solving abilities

Customer-oriented mindset

Education

Bachelors degree in any field

Job description

A dynamic recruitment agency in the Philippines is seeking an experienced customer service professional to manage inbound and outbound calls. The ideal candidate will have over 13 years of experience in a call center environment, possess excellent verbal and interpersonal skills, and be able to work flexible hours, including evenings and weekends. This role involves resolving customer issues, documenting interactions, and collaborating with the team to enhance service quality.