Senior Call Center Specialist – Customer Care

Recruitify_HR; Quezon; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading customer service provider is seeking experienced professionals in Palawan, Quezon. The role involves handling customer calls, maintaining records, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 13 years of customer service experience, along with strong communication skills. This position offers an opportunity to collaborate with a team in a fast-paced environment that values patience and empathy towards customers.

Qualifications

• 13 years of experience in a call center or customer service environment.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound customer calls effectively and professionally.
• Provide accurate information and assist customers with inquiries and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Achieve individual and team call targets and performance metrics.

Skills

Strong verbal and written communication skills

Proficiency in using call center software and CRM tools

Education

Bachelor's degree in a relevant field

Job description

A leading customer service provider is seeking experienced professionals in Palawan, Quezon. The role involves handling customer calls, maintaining records, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 13 years of customer service experience, along with strong communication skills. This position offers an opportunity to collaborate with a team in a fast-paced environment that values patience and empathy towards customers.