BPO Customer Care Specialist — Flexible Shifts

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify HR in Metro Manila is seeking a skilled Customer Service Representative to handle inquiries via phone, email, and chat, ensuring accurate account updates and high satisfaction. The role emphasizes empathetic communication, problem-solving, and multitasking across shift-based schedules.

Ideal candidates have 3-5 years in customer service, strong interpersonal skills, and a customer-centric mindset. Candidates should be flexible to work weekends and adapt to evolving product knowledge.

Qualifications

• Bachelor’s degree in a relevant field
• 3-5 years of experience in customer service
• Strong communication and interpersonal skills
• Empathetic, patient, and problem-solving oriented
• Ability to multitask and handle high call volumes
• Flexible to work in shifts, including weekends

Responsibilities

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Manage and update customer accounts and records accurately in the system.
• Handle customer complaints and provide effective solutions to enhance satisfaction.
• Collaborate with team members to improve efficiency and customer experience.
• Stay updated with product knowledge to effectively assist customers.

Skills

Communication

Interpersonal skills

Multitasking

Education

Bachelor's degree

Job description

Recruitify HR in Metro Manila is seeking a skilled Customer Service Representative to handle inquiries via phone, email, and chat, ensuring accurate account updates and high satisfaction. The role emphasizes empathetic communication, problem-solving, and multitasking across shift-based schedules.

Ideal candidates have 3-5 years in customer service, strong interpersonal skills, and a customer-centric mindset. Candidates should be flexible to work weekends and adapt to evolving product knowledge.