Senior BPO Customer Support Specialist — Flexible Shifts

Gratitude Philippines; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

A leading customer service company in Quezon City is seeking a Customer Service Specialist to deliver exceptional support via phone, email, and chat. The ideal candidate possesses a Bachelor's degree, has 3-5 years of experience, and demonstrates strong communication and problem-solving skills. Flexibility for shift work is essential, including weekends. This role offers the opportunity to enhance customer satisfaction and improve processes through collaboration.

Qualifications

• 3-5 years of experience in customer service.
• Ability to multitask and handle high call volumes.
• Flexible to work in shifts, including weekends.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Manage and update customer accounts and records accurately.
• Handle customer complaints and provide effective solutions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving oriented

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service company in Quezon City is seeking a Customer Service Specialist to deliver exceptional support via phone, email, and chat. The ideal candidate possesses a Bachelor's degree, has 3-5 years of experience, and demonstrates strong communication and problem-solving skills. Flexibility for shift work is essential, including weekends. This role offers the opportunity to enhance customer satisfaction and improve processes through collaboration.