Senior Customer Experience Specialist (Flexible Hours)

Internationalseo; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is seeking a dedicated professional to provide exceptional customer service through various channels, including phone, email, and chat. The ideal candidate will have a Bachelor's degree and 3–5 years of experience in customer service, along with strong communication skills and an empathetic approach. The role involves resolving complaints efficiently and maintaining detailed records of interactions to enhance customer satisfaction. Flexibility in working hours is required.

Qualifications

• 3–5 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Willingness to work flexible hours as needed.

Responsibilities

• Provide excellent customer service to inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Assist in product knowledge to help customers make informed decisions.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong verbal and written communication skills

Empathetic and customer-focused mindset

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Metro Manila is seeking a dedicated professional to provide exceptional customer service through various channels, including phone, email, and chat. The ideal candidate will have a Bachelor's degree and 3–5 years of experience in customer service, along with strong communication skills and an empathetic approach. The role involves resolving complaints efficiently and maintaining detailed records of interactions to enhance customer satisfaction. Flexibility in working hours is required.