Senior Customer Experience Specialist | Flexible Hours

Recruitify_HR; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A human resources company based in Manila is looking for a customer service representative to provide exceptional support to clients via phone, email, and chat. The ideal candidate will have a Bachelor's degree and 5-8 years of experience, excellent communication and problem-solving skills, and a professional demeanor. Responsibilities include resolving client inquiries, maintaining records, and collaborating with team members to improve customer experience. Flexibility to work evenings and weekends is required.

Qualifications

• 5-8 years of experience in customer service.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Professional demeanor and empathetic approach.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay up-to-date with product knowledge and company policies.

Skills

Excellent communication skills

Problem-solving abilities

Strong interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

A human resources company based in Manila is looking for a customer service representative to provide exceptional support to clients via phone, email, and chat. The ideal candidate will have a Bachelor's degree and 5-8 years of experience, excellent communication and problem-solving skills, and a professional demeanor. Responsibilities include resolving client inquiries, maintaining records, and collaborating with team members to improve customer experience. Flexibility to work evenings and weekends is required.