Senior BPO Customer Care Specialist

NTT DATA, Inc.; Quezon; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technology services provider located in Quezon, Philippines is seeking a Customer Service Representative. The duties include managing customer inquiries related to credit cards, providing online support, and adhering to escalation procedures. Candidates should have excellent verbal and written communication skills, be fluent in English, and possess problem-solving abilities. Experience in a call center environment is preferred, with flexibility to work rotational shifts. Join a dynamic team committed to delivering quality customer service.

Qualifications

• Strong keyboarding skills (min 25 wpm with 95% accuracy).
• Professional telephone manner is essential.
• Flexibility to work rotational shifts, including nights and weekends.

Responsibilities

• Manage inbound customer calls regarding credit card inquiries.
• Analyze customer information and take appropriate actions.
• Complete documentation for each transaction.

Skills

Excellent communication skills

Fluent in English

Analytical skills

Problem-solving skills

Teamwork ability

Job description

A leading technology services provider located in Quezon, Philippines is seeking a Customer Service Representative. The duties include managing customer inquiries related to credit cards, providing online support, and adhering to escalation procedures. Candidates should have excellent verbal and written communication skills, be fluent in English, and possess problem-solving abilities. Experience in a call center environment is preferred, with flexibility to work rotational shifts. Join a dynamic team committed to delivering quality customer service.