Senior Associate

JetSon Manpower Agency; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic staffing agency in the Philippines is looking for a Customer Service Representative with 2-3 years of experience in call center roles. The ideal candidate should possess strong organizational skills, excellent customer service abilities, and a proactive attitude. Responsibilities include managing daily operations, supporting team members, and documenting customer interactions accurately. This is a fast-paced call center environment that values teamwork and collaboration.

Qualifications

• At least 2 to 3 years of experience in customer service or call center roles.
• Strong interpersonal skills and a proactive attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Assist in managing daily operations within the call center environment.
• Support team members by sharing best practices and helping to overcome challenges.
• Maintain knowledge of company products and services to assist customers.
• Document customer interactions and resolutions accurately.

Skills

Proficient in English language

Strong organizational skills

Excellent customer service abilities

Education

Diploma in a relevant field

Job description

• Provide exceptional customer service through effective communication and problem-solving skills.
• Assist in managing daily operations within the call center environment.
• Support team members by sharing best practices and helping to overcome challenges.
• Maintain comprehensive knowledge of company products and services to better assist customers.
• Document customer interactions and resolutions accurately in the system.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: At least 2 to 3 years of experience in customer service or call center roles
• Skills and Competencies: Proficient in English language, strong organizational skills, and excellent customer service abilities
• Qualities and Traits: Strong interpersonal skills, a proactive attitude, and ability to work in a fast-paced environment
• Working Conditions: Call center environment with a focus on collaboration and excellent service delivery