Customer Service Representative

Metacom Careers; Cagayan Valley; On-site; PHP 246,000 - 391,000; Full time

Job summary

Metacom Careers is seeking a customer service representative to address inquiries and resolve issues promptly. The role involves assisting customers via phone, email, and chat, while maintaining accurate records of interactions.

Candidate should have a Bachelor’s degree in a relevant field (preferred) and strong English communication skills with a proactive, team-oriented work approach. Experience in call centers is a plus.

Qualifications

• Bachelor’s degree preferred.
• 0-2 years experience.
• Strong communication in English.
• Excellent problem-solving abilities.
• Team player with a strong work ethic.
• Proficient interpersonal and organizational skills.
• Experience in call center environments is a plus.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Assist customers via phone, email, and chat to ensure satisfaction.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance service quality and efficiency.
• Continuously improve personal knowledge of products and services to assist customers better.

Skills

English communication

Problem solving

Team player

Interpersonal skills

Organizational skills

Call center experience

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.


• Assist customers via phone, email, and chat to ensure satisfaction.


• Document customer interactions and maintain accurate records.


• Collaborate with team members to enhance service quality and efficiency.


• Continuously improve personal knowledge of products and services to assist customers better.

Description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.


• Assist customers via phone, email, and chat to ensure satisfaction.


• Document customer interactions and maintain accurate records.


• Collaborate with team members to enhance service quality and efficiency.


• Continuously improve personal knowledge of products and services to assist customers better.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred


• Experience Level: 0-2 years


• Skills and Competencies: Strong communication skills in English


• Skills and Competencies: Excellent problem-solving abilities


• Skills and Competencies: Team player with a strong work ethic


• Skills and Competencies: Proficient interpersonal and organizational skills


• Skills and Competencies: Experience in call center environments is a plus