Senior Application Support Specialist

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Application Specialist to maintain and optimize enterprise application services. The role focuses on incident/problem management, feature transitions from development to production, and driving continuous improvements across operations.

The candidate will balance multiple projects, enhance automation, and engage with stakeholders to ensure reliable service delivery. Strong knowledge of SQL Server, Snowflake, and Agile practices is essential in a fast-paced

Qualifications

• 8–10 years of experience with relational databases (SQL Server preferred; Snowflake a plus).
• Experience with incident and problem management.
• Familiarity with Enterprise Agile Frameworks (Kanban, SAFe, SCRUM) or similar.
• Strong agile delivery with release management experience.
• Ability to balance multiple operations/projects with attention to detail.
• Experience or active learning in Artificial Intelligence.

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve consistency and efficiency of service delivery.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills

Artificial Intelligence awareness

Attention to detail

Stakeholder communication

Tools

Relational databases (SQL Server)

Snowflake

Incident & problem management

Kanban / SAFe / SCRUM

Agile delivery & release management

AWS

CI/CD (GitLab/Jenkins)

ServiceNow / Jira / Confluence

Java & Python

SAP SaaS systems

Job description

Senior Application Specialist (3 days RTO, 2 days WFH)

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Required Skills

• 8-10 years experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence

Preferred Skills

• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g. SAP)
• Knowledge in programming languages, Java and Python
• Experience in using ServiceNow, Jira, Confluence, or other similar tools