Senior Application Specialist (SQL, Servicenow)

SPi Global (now Straive); Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

SPi Global (now Straive) is seeking a Senior Application Support professional specializing in SQL and ServiceNow. The role focuses on ensuring smooth operations, transitioning features to production, and driving continuous improvements in business application service delivery.

The ideal candidate has 10+ years in incident/problem management, strong SQL database experience, and familiarity with enterprise Agile frameworks.

Qualifications

• 10+ years of experience in incident and problem management.
• Strong understanding of enterprise agile frameworks (Kanban, SAFe, SCRUM).
• Proven ability to balance multiple operations/projects with attention to detail.

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Develop continuous improvement initiatives and optimization of business application service operations.
• Assist in automating existing manual activities to improve consistency and efficiency of service delivery.
• Communicate effectively to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills

SQL Databases

Incident & Problem Mgmt

Agile Frameworks

Release Management

Stakeholder Communication

AI Learning

Tools

Microsoft SQL Server

Snowflake

Job description

SENIOR APPLICATION SUPPORT (SQL, Servicenow)

Key Responsibilities:

• Ensure smooth business application service operations by resolving issues in a timely manner.

• Facilitate smooth transition of application features from development to production environments.

• Actively develop continuous improvement initiatives and optimization of business application service operations.

• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.

• Effectively communicate to stakeholders as part of incident/problem management.

• Manage escalations related to operational topics.

Skills and Experience:

• Proficient in relational databases(preferably Microsoft SQL Server, Snowflake is a plus)

• 10+ years of experience with incident and problem management

• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.

• Strong in agile delivery, with release management experience and engineering exposure

• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.

• Experience or active personal learning in Artificial Intelligence